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Service on Display

Service on Display

You’ll notice Flexpress is different the minute you walk into our lobby. Our people are easily accessible. So accessible, in fact, that you will find both Sandy, our CSR; and Philip, our manager, stationed right there when you walk in. Why? Because we believe in putting service front and center. No gatekeeper, no barriers, just quick and friendly answers. The difference doesn’t stop with Philip and Sandy’s customer-friendly presence. Right behind Philip’s desk is a window to our bindery with a great view of the inner workings of our bindery on display for all to see. Most printers prefer to keep this area at the back of the building, out of sight. Perhaps because they adhere to the notion that much like sausage making, there are some things that are better appreciated when the process is unknown. We couldn’t disagree more. We have the window to show off our people and our process. It is not only fascinating to watch projects come together but we also think it provides an opportunity to see who is doing the work and realize the pride our employees take in their efforts. At Flexpress we see this important step in the production process as … Continue reading

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